Lettings Team: 0121 240 8100
Management Team: 0121 354 2665
14 High Street Sutton Coldfield West Midlands B72 1UX

Refunds Policy

Anderson Residential operate a refunds policy in accordance with the CONSUMER CONTRACTS REGULATIONS (CCR).

CCRs apply to all businesses with consumer contracts offering services made on-premises (e.g. in branches), made at a distance (including online sales) and off-premises (e.g. in a client's home).

  • Service contracts: the 'Cooling Off' cancellation period for all service contracts is 14 calendar days. Note: no reason has to be given to cancel the contract during this period
  • Ancillary contracts: the new regulations require any ancillary contracts to be automatically cancelled, e.g. rent guarantee insurance
  • Reclaiming money spent: fees (if any) to recover money spent marketing a property during the 14 day cancellation period are set out in in the service contract. Fees (if any) will be reasonable, reflect actual costs and not include any element of penalty.
  • Refunding client money: You will receive any refund of monies due within 14 days of a contract being cancelled.

Did you know?

  • If Anderson Residential completes the service within the cancellation period, the consumer's right to cancel is lost.
  • Anderson Residential is a member of The Property Ombudsman Scheme (TPO) for selling properties - TPO membership no. E594.
  • CCRs do not apply to the agreement between the seller and buyer to purchase the property or the tenancy agreement between the landlord and tenant.
  • Consumers will not be liable for costs which they have not been told about, pre-contract, that they must bear (e.g. marketing costs, if those costs were not 'prominent' and transparent in the contract)

What do I do next?
If you wish to cancel an agreement with Anderson Residential please complete the cancellation form below.

  1. To: Anderson Residential, 14 High Street, Sutton Coldfield B72 1UX
    I/We hereby give notice that I/we wish to cancel my/our payment for the supply of the following service
  2. Service
    Invalid Input
  3. Ordered on / Received on
    Invalid Input
  4. Amount
    Invalid Input
  5. Your Name(s)
    Please let us know your name.
  6. Your Email
    Please let us know your email address.
    Must be the email address used for purchase
  7. Reason for refund request
    Invalid Input
    Please note: Refunds can be made to the debit & credit card used for payment
  8. Address of consumer(s),
    Please let us know your address.

How do I find out more?
The Department for Business, Innovation & Skills has produced a number of materials that are published, under 'detail' and 'latest'